My thesis explores the interaction surrounding commercial flight experience incorporating a user-centered design approach. The fact that people are constantly moving makes me interested in human mobility and interaction around transportation.
Along the research I made journey map dividing flight experience in three stages: Preflight, Flight, and after flight. Preflight divides into two stages: before security and after security. For the purpose of the project I am narrowing down to preflight wait time for domestic flights and acknowledging that domestic and international flights are different for numerous reasons including language, culture, and duration of flight.
In pursuit of understanding domestic flight passengers, I conducted in-depth interview, context interview at airports, expert interviews, a camp at the SFO, and an experimental travel project. With found opportunity area I made mockups and received feedback from the users and experts.
Over the research, I concluded that the next innovation in flight experience could come from the delight of human interaction, and social information share.
Integrating wait time into a larger experience of the travel through facilitated passenger recommendation/ information share allows wait time to be become a part of the process of learning and discovery in travel.