• MFA in Design

  • Alingo Loh
    Jason Harrow
    Shayna Proctor
    Treanndis Hurst

  • Nuri Kim - CCA Graduate Thesis Events

    Nuri Kim

    Air Travel | Flight experience
    Focus area & Key insight for the design
    A snippet of the process
    Gate Area | Key insight | SFO terminal 2
    A Concept Test at SFO

    Air Travel | Flight experience

    Focus area & Key insight for the design

    A snippet of the process

    Gate Area | Key insight | SFO terminal 2

    A Concept Test at SFO

    Air Travel | Flight experience  thumbnail
    Focus area & Key insight for the design thumbnail
    A snippet of the process thumbnail
    Gate Area | Key insight | SFO terminal 2 thumbnail
    A Concept Test at SFO thumbnail

    nuribus@gmail.com

    www.nurikim.com

    Thesis Abstract

    My thesis explores the interaction surrounding commercial flight experience incorporating a user-centered design approach. The fact that people are constantly moving makes me interested in human mobility and interaction around transportation.

    Along the research I made journey map dividing flight experience in three stages: Preflight, Flight, and after flight. Preflight divides into two stages: before security and after security. For the purpose of the project I am narrowing down to preflight wait time for domestic flights and acknowledging that domestic and international flights are different for numerous reasons including language, culture, and duration of flight.

    In pursuit of understanding domestic flight passengers, I conducted in-depth interview, context interview at airports, expert interviews, a camp at the SFO, and an experimental travel project. With found opportunity area I made mockups and received feedback from the users and experts.

    Over the research, I concluded that the next innovation in flight experience could come from the delight of human interaction, and social information share.

    Integrating wait time into a larger experience of the travel through facilitated passenger recommendation/ information share allows wait time to be become a part of the process of learning and discovery in travel.